FAQ's
DESIGN PROCESS
- Design Preview (30 seconds): Within just 30 seconds you'll get a preview of your design.
- Unlimited Revisions: Your satisfaction is our top priority. Request as many changes as needed until your design is perfect.
- Production (1-3 days): Once approved, your order is produced locally and quickly prepared for the next steps.
- Final Touch & Shipping: We carefully package your order for shipping. Shipping details can be found in our Shipping Policy.
Design Preview (30 seconds): After placing your order, you'll get a preview straight to your inbox.
Production (1-3 days): Once approved, production takes 1 to 3 days to complete.
Shipping (1-4 days): After production, your order is packaged and shipped. Delivery typically takes 1 to 4 days, with faster options available at checkout.
All timeframes refer to business days.
Yes! We provide your design in just under 30 seconds for free, we offer unlimited revisions and only ship once you've fully approved the design, ensuring it meets your expectations 100%.
Need help selecting the perfect photo? We're happy to assist! Just reach out to us at orders@littlemagics.co
If you're unsure whether your photo is suitable, feel free to reach out to us at orders@littlemagics.co
Here's our advice for the best results:
- Ensure the photo has good lighting.
- Make sure the photo isn't blurry.
- Avoid cutting off important features in the frame.
We also have a dedicated team that reviews all photos once orders are placed. If there's any issue with your photo, we'll contact you right away via email.
SHIPPING & PAYMENT
Shipping times for USA and Canada
- Starts at $2,99 (Estimated delivery: 2-4 Business days)
- Starts at $13 Priority Shipping (Estimated delivery: 2-3 Business days)
- Starts at $25 Express Shipping (Estimated delivery: 1-3 Business days)
Shipping times for Australia
- Starts at $6,99 (Estimated delivery: 6-15 Business days)
Depending on what you ordered, your order may arrive in separate parcels. Although in most cases, all items will be packaged together.
We currently ship to the United States, Canada and Australia.
We accept all major debit and credit cards including Visa, Visa Debit, Mastercard, American Express and more.
If you wish to pay in installments, we also offer Klarna.
RETURNS & REFUNDS
Once an order is placed, we can't edit or cancel it due to its personalized nature.
If for any reason you wish to cancel midway, we do offer partial refunds, with $15 deducted for the design already completed.
If your item arrives damaged, we'll gladly send a replacement.
We've got you covered with unlimited revisions and a 100% satisfaction guarantee.
We won't produce or ship anything until you've fully approved the design. If you feel a different photo would work better, you can update the artwork.
Our system and team are committed to making all the necessary revisions to ensure you're thrilled with the final result.
CUSTOMER SUPPORT
You can check your order status at orders.littlemagics.co
You can contact us via email at orders@littlemagics.co or reach out to us on social media through Instagram or Facebook.
You should expect to receive a response within a couple of hours.
During busier periods (such as holiday shopping season), please allow 24-48 hours for a response.
If you haven't received any emails 1-2 days after your purchase, first check your spam or junk folder. If you still can't find it, don't worry! Reach out to us at orders@littlemagics.co or through Instagram or Facebook, and we'll make sure to assist you promptly.